You can request our Return & Refund Service:

√ Within 7 calendar days starting from 00:00 on the day after receiving a product if the product has no manufacturing defect, and is still in new or like-new condition (Enterprise product, Software and License do not support return service if has been activated).

√ Within 7 calendar days starting from 00:00 on the day after receiving a product if the product has a manufacturing defect.

Return & Refund Service will not be provided where:

× It is requested beyond 7 calendar days starting from 00:00 on the day after receiving a product.

× A product sent to Loolinn for Return & Refund Service does not include all original accessories, attachments or packaging, or any item is not in new or like-new condition, i.e. with cracks, dents or scratches.

× A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with.

× Any fault or damage of the product is caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.) or improper installation or operation.

× Product labels, serial numbers, waterproof marks, etc. show signs of tampering or alteration.

× Damage is caused to the product by uncontrollable external factors, including fire, floods, high winds or lightning strikes.

× A product is not delivered to Loolinn within seven 7 calendar days after Return & Refund Service confirmation is sent from Loolinn.

× Other circumstances stated in this policy.

If you would like to apply for a return and refund, please request refund within 7 calendar days starting from 00:00 on the day after receiving your product(s).

1) Log into your Loolinn account.

2) Go to “My Orders”.

3) Find the order you would like to return and click “Details”.

4) Click “apply for after-sales” at the right side of the item(s) you would like to return.

We will review your return and refund application within 2 working days.

Note: Refund processing may be delayed during the event.

Refund Time

Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 7-14 business days, depending on the bank or credit card issuer.

Bundle deals

For bundle orders that contain discounted products, refunds can only be processed for the entire order. Customers are not permitted to process separate refunds for individual products in a bundle deal.

Customers need to pay for any return shipping to the designated service center (including cross-border and international shipping costs, if applicable) unless the refund is due to performance faults.